Frequently Asked Questions
Is the Flato Markham Theatre open?
In order to keep the public's safety the top priority, the Theatre is closed until further notice with no events scheduled for the remainder of 2020.
Is the Box Office open?
At this time, the Box Office is not open; however calls are being answered between 8:00 AM - 5:00 PM, Monday – Friday at 905-305-7469. Outside of those hours, please leave us a message, we are committed to answering all messages within one-two business days.
When will the theatre re-open?
The City of Markham is keeping the health of the public and our community a top priority. A re-opening date for the Theatre has not yet been confirmed but we will communicate any changes as they are announced via our eNews, website and Social Media.
I have tickets to a rescheduled show - what do I need to do?
Your original ticket(s) is/are still valid for the new date so please hold on to them. Nothing else needs to be done on your part and you do not need to confirm with the Box Office.
What should I do if I can't make the rescheduled date?
If you cannot make the new date, call the Box Office at 905.305.7469 as you have four options:
- Donate the value of your ticket(s) to the Theatre and receive a tax receipt
- Keep the value of your ticket(s) as a credit on your account to be used in the future
- Have the value transferred to a gift certificate
- Receive a refund of your original purchase
For what can I use an account credit or gift certificate?
An account credit, or gift certificate, can be used towards any future ticket or subscription purchase(s) for the Flato Markham Theatre Diamond Season.
I would like a refund for ticket(s) that I purchased. Can you process the refund for me?
Due to federal payment privacy laws, the Theatre's system does not keep credit card information on record. In order to process a refund one of our agents will need to obtain your credit card number again. Please do not leave your credit card number on the Theatre's voice mail.
How long will my refund take?
Prior to the pandemic, the refund would be processed by your credit card company in 2-5 days. However, as all companies are dealing with an influx of refunds, we have found that the processing time, with the credit card companies, may take longer.
What are the rescheduled dates for the outstanding Diamond and Rental performances?
Here is a list of all the performances currently on sale at the Theatre:
MILF Life Crisis (original date: March 13 at 8:pm) - New Date: Friday, January 15, 2021 at 8:00 PM
Masters of Illusion (original date: March 14 at 8:00 PM) - New Date: April 5, 2021 at 8:00 PM
Masters of Illusion - (original date: March 15th at 2:00 PM) - New Date: April 6, 2021 at 8:00 PM
Just For Laughs Road Show (original date: April 24 at 8pm) - New Date: Friday, April 23, 2021 at 8:00 PM
April Wine (original date: April 15 at 8:00 PM) - New Date: Wednesday November 3, 2021 at 8:00 PM
Pavlo (original date: April 25 at 8:00 PM) - New Date: Friday, November 26, 2021 at 8:00 PM
Kurt Elling (original date: April 9 at 8:00 PM) - New Date: Thursday, December 9, 2021 at 8:00 PM
High Notes Gala (original date: April 21, 2020) - Will be rescheduled in the spring of 2021, date to be confirmed
Can I still rent space at the theatre?
The Theatre is currently closed and there will be no rentals for the remainder of 2020. For future theatre rental inquiries, please contact Scott Hill at email@example.com.
How can I receive updates from the Theatre?
Stay up-to-date about the Flato Markham Theatre by joining our eNews list by clicking here.
I won tickets to a performance that has been rescheduled, what should I do?
If you have already processed your tickets then hold on to them as they are valid for the new dates. If the new date doesn't work then the Theatre would be happy to try and find another performance once we re-open.
How do I donate to the Theatre?
During these trying times, the theatre needs the community support more than ever. In order to make a tax-deductible donation, click here.
I have a question not covered by these FAQs, who do I call?
Although the Theatre is closed we continue to monitor the Box Office Phone Line at 905-305-7469 from 8:00 AM - 5:00 PM Monday-Friday. If you do not reach an agent then please leave a message and you will receive a call back within 24-48 business hours. You may also send an email to firstname.lastname@example.org.
Box Office: 905.305.SHOW (7469)
Toll-Free: 1.866.768.8801 (not available in 416/647 area codes)
Box Office Hours (as of September 2020):
Monday to Friday: 8:00 AM - 5:00 PM
- Payment Options: Cash, Debit, Credit Cards (Visa, MasterCard, American Express) & Cheque
- Online Ticket Handling Charges: A $2 per ticket service fee (includes applicable taxes) will be added to all online ticket sales.
- Show end times are not guaranteed and may vary depending on the artist. Choose Your Own Subscription Discounts are not available on the 2020 Discovery Gala – Tom Cochrane with Red Rider, Howie Mandel and Burton Cummings. Discounts cannot be combined with any other offer. Subject to regular fees. Discounts on base ticket price, not including handling fees and HST. All sales final.