IMPORTANT PATRON INFO

SAFTEY MEASURES

When attending a performance at the Flato Markham Theatre patrons can feel safe and comfortable knowing that we are taking measures to protect you and our community.

Face Coverings
Masks are required for attendance to all events in our theatre. They must be worn at all times while inside the Theatre. Our staff are also fully equipped with masks.

Sanitization Stations
We've installed new hand sanitizer stations all throughout our venue and encourage all patrons and staff to make use of them.

Ticket Scanning
Ticket scanning has been implemented to minimize physical contact. We recommend all patrons bring digital ticket versions on their phones for access but print at home tickets are still offered.

Cleaning and Disinfecting
New, more stringent measures are in place to ensure the auditorium and all public areas are properly cleaned and disinfected after every performance. Flato Markham Theatre has also added increased filtration to the venue’s HVAC system.

Coat Check & Consessions 
Until further notice, the Flato Markham Theatre Coat Check will be closed. Food and beverage will not be available for purchase at this time. 


PROOF OF VACCINATION

As of September 22, 2021, the Ontario government requires visitors to certain municipal facilities (e.g., recreation facilities, fitness centres, theatres, indoor events and meeting spaces) to be fully vaccinated and show proof of COVID-19 vaccination.

Patrons of the Flato Markham Theatre who are 12 years of age or older must show proof of vaccination upon entry.

When you come to the Theatre, please bring:

  1. Record of vaccination or letter of medical exemption*. Records may be provided on paper or on your phone
  2. Government-issued photo ID

If you have a medical exemption for vaccinations or masks, this information must be provided to the Flato Markham Theatre by email (boxoffice@markham.ca) 7 days prior the performance.

Providing mask/vaccination exemption documentation on day of the performance will not be accepted and a ticket exchange/refund will be offered.

You will also be asked to complete a COVID-19 screening questionnaire on your smartphone prior to entering the theatre.

Additional health and safety measures are in place once inside, including face covering/mask requirements. If you are feeling unwell, please do not visit a facility.

For more information on the provincial proof of vaccination guidelines, visit the Ontario government's Frequently Asked Questions page or the Proof of Vaccination/Exemptions page.

If you have any questions, please contact the Flato Markham Theatre Box Office at 905.305.7469 or boxoffice@markham.ca
 

INFO

  • Payment Options: Cash, Debit, Credit Cards (Visa, MasterCard, American Express) & Cheque
  • Online Ticket Handling Charges: A $2 per ticket service fee (includes applicable taxes) will be added to all online ticket sales.
  • Show end times are not guaranteed and may vary depending on the artist. Discounts cannot be combined with any other offer. Subject to regular fees. Discounts on base ticket price, not including handling fees and HST. 

TICKET TERMS & CONDITIONS

The team at FMT is looking forward to safely welcoming you back to the Theatre. When it comes to purchasing tickets, our goal is to be as flexible as possible in order to provide you with the assurance to make ticket purchases with confidence.

The Flato Markham Theatre is offering flexible ticket exchanges. If your performance is postponed or rescheduled, we will automatically move your tickets to a new date; however, you will still have the option of asking for a credit on your FMT account, a gift card or a full refund for that performance.

If you, or any member of your party, are in quarantine or isolation, have come in close contact with someone with COVID-19, are experiencing any symptoms of COVID-19 or have tested positive for COVID-19, do not visit the Flato Markham Theatre. If you cannot visit the theatre for the above reasons, we are offering flexible ticket exchanges, credit on your FMT account, a gift card or a full refund up to 24 hours prior to the date on your tickets. Please call 905.305.7469 or email boxoffice@markham.ca prior to your showtime.

Prices include HST. All artists, programs and shows may be rescheduled, changed or cancelled without notice. Terms & Conditions are subject to change.